Medical Billing and Coding with Certification

Workplace Software Essentials

Teaches practical use of common workplace software word processing, spreadsheets, email, and video conferencing tools for everyday job tasks.

Career Pathways & Lifelong Learning

Maps out long-term career planning and lifelong learning habits, including setting multi-year goals, identifying training opportunities, and adapting to a changing job market.

Reentry to Employment for Returning Citizens

Supports returning citizens with practical reentry-to-employment strategies, including addressing employment gaps, understanding ban-the-box protections, and finding reentry-friendly employers.

Self-Advocacy at Work

Builds skills for speaking up effectively at work, including requesting accommodations, addressing unfair treatment, and advocating for fair pay and working conditions.

Workers' Rights & Protections

Covers workplace rights and protections, including wage and hour law basics, workplace safety rights, and how to recognize and report unlawful treatment.

Working Effectively in Diverse Workplaces

Builds skills for working respectfully and effectively alongside coworkers from different backgrounds, cultures, and perspectives, including recognizing bias and communicating across differences.

Communication Skills for Customer Service

Develops communication skills for customer service settings, including active listening, clear phone and written communication, and de-escalating frustrated customers.

Goal Setting & Self-Management for Customer Service

Teaches goal-setting and self-management strategies for customer service careers. Covers managing a busy queue of requests, staying motivated through repetitive tasks, and growth paths within service roles.

Teamwork & Conflict Resolution for Customer Service

Builds teamwork and conflict resolution skills for customer service environments. Covers escalation procedures, supporting teammates during high-volume periods, and resolving disagreements with coworkers and customers alike.

Basic Computer Literacy

Covers foundational computer skills, including using a mouse and keyboard, navigating a desktop and file system, and basic troubleshooting for everyday workplace technology use.

Online Safety, Privacy & Digital Footprint

Covers online safety fundamentals, including recognizing scams and phishing, managing passwords, understanding privacy settings, and being mindful of one's digital footprint.

Practical AI for Daily Life and Work

Introduces practical, everyday uses of AI tools for tasks like writing, research, and organization, with an emphasis on responsible and effective use rather than technical depth.

Building Professional Networks

Teaches strategies for building professional relationships and networks, including informational interviews, professional social media use, and staying in touch with past colleagues and mentors.

Parenting While Working

Provides practical strategies for balancing work responsibilities with parenting, including childcare planning, time management, and communicating scheduling needs with employers.

Navigating Public Benefits

Helps participants understand and access public benefits programs, including eligibility basics, the application process, and how benefits interact with employment income.

Communication Skills for Healthcare

Develops verbal and written communication skills essential for healthcare settings. Topics include active listening, patient interaction, documentation, and communicating across cultural differences.

Goal Setting & Self-Management Healthcare

Teaches goal-setting frameworks and self-management strategies tailored to healthcare careers. Participants learn to set SMART goals, manage time, and build personal accountability habits.

Professionalism & Workplace Conduct for Healthcare Personnel

Covers professional conduct, appearance, and workplace ethics for healthcare personnel. Topics include punctuality, dress codes, patient confidentiality, and navigating difficult workplace situations.

Teamwork & Conflict Resolution in Healthcare

Builds teamwork and conflict resolution skills for healthcare environments. Covers collaborative care, handling workplace disagreements, de-escalation techniques, and cross-functional communication.

Communication Skills for the Hospitality

Develops communication skills for hospitality professionals, covering guest interaction, telephone etiquette, written correspondence, and handling difficult customer situations.

Goal Setting & Self-Management Hospitality

Teaches goal-setting and self-management strategies for hospitality careers. Covers managing shifts, building work-life balance, and setting career advancement goals in the hospitality industry.

Professionalism & Workplace Conduct in Hospitality

Covers professional conduct and workplace ethics for hospitality environments. Topics include grooming standards, guest-first attitude, handling complaints professionally, and team etiquette.

Teamwork & Conflict Resolution in the Hospitality

Builds teamwork and conflict resolution skills for hospitality settings. Covers front-of-house and back-of-house collaboration, managing service pressure, and resolving disputes with guests and colleagues.

Financial Literacy

Builds practical money-management skills, including budgeting, understanding pay stubs and deductions, saving strategies, and avoiding common debt traps.

Healthcare Navigation

Helps participants navigate the healthcare system, including choosing a provider, understanding insurance coverage, and accessing affordable care options.

Insurance Fundamentals

Covers the basics of insurance health, auto, and renters/homeowners including how premiums and deductibles work and how to choose appropriate coverage.

Taxes for First-Time Filers

Walks first-time filers through the basics of filing taxes, including which forms apply, common deductions, and how to avoid common first-time filing mistakes.

Communication Skills for Retail

Develops communication skills for retail environments, including greeting customers, answering product questions, and handling returns or complaints professionally.

Goal Setting & Self-Management for Retail

Teaches goal-setting and self-management strategies for retail careers. Covers managing shift schedules, sales targets, and building toward supervisory or management roles.

Professionalism & Workplace Conduct for Retail

Covers professional conduct and workplace ethics in retail settings. Topics include punctuality, appearance standards, register/cash handling integrity, and maintaining a positive attitude on the sales floor.

Teamwork & Conflict Resolution for Retail

Builds teamwork and conflict resolution skills for retail settings. Covers coordinating coverage during busy periods, supporting coworkers, and de-escalating tense customer situations as a team.

Community Engagement & Local Advocacy

Encourages participation in local community life and advocacy, including finding community resources, attending local meetings, and making one's voice heard on issues that matter.

Housing & Tenant Rights

Covers tenant rights and housing basics, including understanding a lease, security deposits, habitability standards, and what to do if a housing dispute arises.

Legal System Basics

Introduces basic legal concepts relevant to everyday life, including how the court system works, when to seek legal help, and where to find free or low-cost legal resources.

Communication Skills for the Trades

Builds communication skills for trades professionals, including reading work orders, communicating with supervisors and clients, and writing clear job-site reports.

Goal Setting & Self-Management Trades

Teaches goal-setting and self-management strategies for trades careers. Covers planning projects, managing deadlines, personal accountability, and continuous improvement habits.

Professionalism & Workplace Conduct for Success in the Trades

Covers professional conduct and workplace ethics for trades success. Topics include safety culture, showing up prepared, taking initiative, and building a reputation as a reliable tradesperson.

Teamwork & Conflict Resolution in the Trades

Develops teamwork and conflict resolution skills for trades environments. Covers crew dynamics, handling on-site disagreements, and collaborating across trades disciplines.

Mental Health Technician Certification (MHTC) Job Corps Open Access

The EHired Education Open Access Mental Health Technician Certification Program is an online, self-paced training program that prepares students with the knowledge and skills needed to support individuals experiencing mental health challenges in a variety of healthcare and community settings.

Medical Administrative Assistant Certification

Prepares participants for the AMCA Medical Administrative Assistant Certification (MAAC) exam. Covers medical terminology, billing and coding basics, HIPAA, scheduling, and front-office operations.